Country and state values do not match
Check the country name used by the account and the state or province allowed for that country.
Country and state do not agree
Message may mention: country, state/province.
What it means
Country and state do not agree.
Import context: Customers.
Check this first
Check both values and whether Country is exposed.
Show the steps
Check dates, periods, and address values
Use the country name shown in the account's language, or a mapping default when one country applies throughout. Do not assume a SOAP country enumeration or a two-letter code is the value expected by CSV import. For states and provinces, match the configured short name for the selected country. Inspect the account's state/province list when the value looks right but is rejected.
Documentation checked September 16, 2026.
A country code is not the expected country name
Message may mention: country.
What it means
A country code may have been supplied where a localized name is expected.
Import context: General imports.
Check this first
A country code may have been supplied where a localized name is expected.
Show the steps
Check dates, periods, and address values
Use the country name shown in the account's language, or a mapping default when one country applies throughout. Do not assume a SOAP country enumeration or a two-letter code is the value expected by CSV import. For states and provinces, match the configured short name for the selected country. Inspect the account's state/province list when the value looks right but is rejected.
Documentation checked September 16, 2026.
Related errors
- NetSuite cannot identify the record to import
- NetSuite says the record already exists
- NetSuite cannot match an item in a CSV import
- The item unit or record type does not match
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